- Where can I redeem my Gift Card?
Cards are only redeemable at us.lojel.com
- Do Gift Cards expire?
No, they don’t have an expiration date.
- Can l return a Gift Card?
You may not return or cancel your LOJEL Gift Card after it is received.
- I lost my Gift Card, what should I do?
Our gift cards are like cash, so we recommend taking a picture of the code on the card once received and store it in a safe place.
- How can I check my LOJEL Gift Card balance?
Check your balance anytime here.
- If I don’t have enough money on the Gift Card to cover my online purchase, can I combine it with other payment methods?
Yes, once you run out of balance you can use any payment method we accept.
- How can I see the transaction history on my Gift Card?
Please contact customer service to request the transaction history.
- Can I combine multiple Gift Cards into one gift card?
Yes you can, please contact our customer service for that.
- Can l pay for a purchase using multiple Gift Cards?
Unfortunately only 1 card can be used at a time however we can combine the balance from different cards into one. Please contact our customer service for that request.
- Can I purchase a Gift Card with my Gift Card?
Yes you can.
- Can I reload my Gift Card?
Yes you can, please contact customer service for that request.
- Anything else l need to know?
- Treat this card as cash. It will not be replaced if lost or stolen. This card is redeemable for merchandise only at LOJEL.com. Gift cards do not expire.
- Redeemable at LOJEL.com for goods not exceeding the remaining credit balance on this card.
- Your use of this gift card constitutes acceptance of these terms.