- Where does LOJEL ship?
LOJEL currently ships to everywhere in the 48 contiguous United States.
- Is there a shipping charge?
Nope! We offer Free Standard Shipping (1-3 business days) on all orders to the 48 contiguous United States.
- Do you offer Express Shipping?
Due to the advent of covid-19 and its impact on US carriers’ waiving their promise to deliver on time, we do not currently offer express shipping. We made this decision to ensure our customers are not let down and that we can keep the promises we make to you.
- Do you ship to P.O. Boxes?
No. We use UPS for all of our deliveries and UPS do not deliver to PO box addresses. You can opt to deliver to a UPS pick up location if you aren’t able to receive the delivery.
- When exactly will I receive my order?
All orders have a 1 business day processing time, once they are on the road the delivery time varies between 1-3 business day depending on your location. All lojel.com orders ship from either our Tennessee or Salt Lake City warehouse.
Please note that delivery times are subject to change depending on high-volume shopping days like winter-holiday season. We only ship on business days as our warehouse team takes a much deserved break on weekends and federal holidays.
- What is LOJEL’s return policy?
We believe all LOJEL customers should have a chance to open the box and see our products for themselves without liability or concern.
We offer a 30-Day (from ordering date) hassle-free return policy to all lojel.com customers on all LOJEL products so you can shop with peace of mind. Should you want to return your purchase, just use this contact form(returns/exchanges) to contact our customer service team and we’ll issue you a return label that you can use to return your purchase at no additional cost to you.
Once we’ve received your return and confirmed that it was not used, damaged, or otherwise impaired from its original condition, we’ll issue you a refund for the original product purchase price in full. Please note that all original shipping costs are nonrefundable.
If you receive your LOJEL product and find that it is damaged in any way, contact customer service immediately.
Gift Cards are non refundable.
Please note that due to sanitary reasons, our Copper Mask (2 Pack) is not eligible for returns
- What's the return policy for bundles, sets, and other promotional offers?
Our promotional offers still have a 30-day hassle-free return policy and free return shipping. However, partial returns of promotional offers, such as sets, bundles, etc., will void the original offer and the offer amount will be deducted from the refund amount.
- I’d like to return a recent purchase, what should I do?
Easy! Just contact our customer service team via this contact form(returns/exchanges) and we’ll send you a free return shipping label. All return shipping within the contiguous United States is on us. Return shipping costs outside of the continental US will be the customer’s responsibility.
Once we’ve received your return and confirmed that the product was not used, damaged, or otherwise impaired from its original condition, we’ll issue you a refund for the original product purchase price in full. Please note that partial returns of promotional offers, such as sets, bundles, etc. will void the original offer and the offer amount will be deducted from the refund amount. Please also note that all original shipping costs are nonrefundable.