ORDERS

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What payment methods does LOJEL accept?

We currently accept Apple Pay as well as all MasterCard, Visa, American Express cards on lojel.com.

How do I track my order?

After youโ€™ve placed your order, weโ€™ll send you two emails within one business day. The first will be a confirmation that your order has been received. The second will be a confirmation that your order has been processed with a tracking number included for you to track your shipment.

When will I be charged for my order?

Once youโ€™ve completed your order, your account will be immediately charged by LOJEL. Orders cancelled before shipment are normally refunded within 2-5 business days.

Can I cancel or change my order once itโ€™s been placed?

All orders can be cancelled before shipment for a full refund. However, once an order has been shipped, you will need to follow our return processย and successfully return any items purchased in their original condition within 30 days of receiving your order to receive your refund. Additionally, any expedited or international shipping fees associated with your order will not be eligible for refund.

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