Make the most of your LOJEL

Our products are designed with durability in mind, with each piece exuding a unique, timeless aesthetic and built for enduring utility. LOJEL warranties are integral to this commitment, providing active support beyond purchase and enabling the use of your product well into the future.

 

PRODUCT COVERAGE

LUGGAGE

Every globally released LOJEL luggage is covered by a 10-Year Global Warranty.

This warranty is valid whether or not your Unique Serial ID is registered; however, if you do not register your Unique Serial ID, you will need to provide your receipt, invoice, or digital order confirmation to file a claim during your 10-year warranty.

As travelers, we wanted to pair the products we designed to solve real problems on your journey with a service that does the same. The result: personalized support made simple, wherever you travel.

Registering your Unique Serial ID allows you to take full advantage of all the benefits your 10-year warranty entails.

 

SEAMLESS REPAIR & REPLACEMENT

If your LOJEL luggage is damaged during the warranty period, contact us with your Unique Serial ID or receipt, invoice, or digital order confirmation to submit a repair request.

Click here to make a repair request

⚠️FOR DAMAGE THAT OCCURRED DURING TRANSPORT: Contact the airline or travel provider as soon as you arrive at your destination. DO NOT LEAVE THE ARRIVAL/BAGGAGE CLAIM AREA UNTIL THE MATTER IS ADDRESSED.

Airlines are responsible for damage to your luggage, but many have a limited 24-hour claim window. Taking action while you’re still at the airport gives you the best chance of having your damage claim resolved.

After you’ve contacted us, we’ll take a closer look at the issue and, if it’s covered under warranty, we’ll either repair or replace it. If we need a technician to repair your luggage, all you have to do is get the product to the closest repair center and we’ll cover shipping it back to you.

Please note that our global support service outside of your country of purchase may be subject to the processing/handling fees of the region where you are traveling.

 

CIRCUMSTANCES TO CONSIDER

Your luggage warranty does not apply in the following situations:

• If your proof of purchase is lost, defaced, or illegible, and/or you did not register the Unique Serial ID of your product on our website.
• If the purchase was made through an unauthorized reseller; if the product was imported without permission (i.e. parallel imports); if the product was sold as used, reconditioned, returned, or refurbished.
• If any unauthorized modifications or repairs have been made.

The warranty does not cover:

• Cosmetic damage (such as scratches, dents, or stains)
• UV degradation or exposure to extreme temperatures, acids, solvents, or moisture
• Normal wear and tear (we still provide hassle-free replacement of worn down parts upon request, you just need to pay shipping/handling for the new part)
• Abuse, overloading, or rough handling during transport by airlines, 3rd parties, the luggage owner, or other travel organizations.

In cases where the warranty doesn’t apply, we’ll provide an estimate for any repairs, assistance with 3rd party claim filing, or help locate repair centers as necessary so you can get back to traveling.

This limited warranty applies only to the individual who originally purchased it or that purchaser’s gift recipient and is only applicable for collections released to the global market.

 

BAGS

LOJEL bags are guaranteed to be free of manufacturing defects in materials and workmanship between 1 to 5 years from the date of purchase.

Eblo Bags (Backpack & Sling Pouch): 5 Years

All Eblo accessories, including the Interchangeable Straps and Poncho, are also guaranteed to be free of manufacturing defects in materials and workmanship for 1 year from the date of purchase.

Urbo Bags (any version/model): 2 Years

Slash Bags (Travel/Daypack & the Hip/Shoulder Bag): 1 Year

Situations where the bag warranty doesn’t apply:

• If the receipt, invoice, or digital order confirmation is lost, defaced, or illegible
• If unauthorized modifications and repairs have been made
• If the product has been used in conditions outside of its intended purpose

The warranty does not cover damage from:

• Improper care or misuse
• Excessive sun exposure
• The use of inappropriate cleaning products
• Normal wear and tear:
– Exposure to extreme temperatures, acids, solvents, or moisture
– Fabric abrasion
– Rips, tears, or cuts
– Melted zippers or fabric
– Stains (grease, oil, dirt, ink, etc.)

 

ACCESSORIES

LOJEL accessories are guaranteed to be free of manufacturing defects in materials and workmanship for 1 year from the date of purchase.

PRODUCT EXCEPTIONS

• Copper Mask (2 Pack) is not covered under the 1-year accessories warranty due to sanitary reasons.
• Global Travel Adapter comes with an 18-month manufacturer’s warranty via Zendure.

Situations where the accessories warranty doesn’t apply:

• If the receipt, invoice, or digital order confirmation is lost, defaced, or illegible
• If unauthorized modifications and repairs have been made
• If the product has been used in conditions outside of its intended purpose

The warranty does not cover damage from:

• Improper care or misuse
• Excessive sun exposure
• The use of inappropriate cleaning products
• Normal wear and tear:
– Exposure to extreme temperatures, acids, solvents, or moisture
– Fabric abrasion
– Rips, tears, or cuts
– Melted zippers or fabric
– Stains (grease, oil, dirt, ink, etc.)

 
 
 

myLOJEL

You can find approved cleaning instructions, product care tips, and miscellaneous support for your items by visiting myLOJEL.

Register to enjoy the full benefits of your LOJEL.

 

WHY REGISTER?


ONLINE WARRANTY
We know any time is a long time to hold onto a receipt, especially when you’re busy living life, so we keep an electronic record of your purchase on file for your peace of mind.

CONFIRMED OWNERSHIP
Those who register become official owners of their LOJEL product. If your LOJEL product was ever lost or stolen, your Unique Serial ID + registration becomes an easy way for us to help get it back to you.

FASTER SUPPORT
The relationships we’ve built around the world allow us to ensure a resolution is always within arm’s reach, wherever the world finds you.

GLOBAL NETWORK
The relationships we’ve built around the world allow us to ensure a resolution is always within arm’s reach, wherever the world finds you.

EXCLUSIVE ACCESS
Those who register also enjoy early access to Exclusive Content including Care & Repair videos for your product and Seasonal Offers for LOJEL owners, plus Travel Tips and Stories curated by LOJEL.

 

HOW TO REGISTER?

Just click on the “REGISTER NOW” button below to fill out the registration form and include your Unique Serial ID and an attachment of your receipt, invoice, or digital order confirmation. Then, enjoy the benefits.

 
Register Now

 
 


 

If you need more information and assistance regarding warranties, don’t hesitate to contact us.

⚠️ Please refer to this page for the most up-to-date and detailed information. We reserve the right to interpret the warranty terms at our discretion and that terms may be subject to change without notice.

Last updated June 23, 2022