WARRANTY

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What is LOJEL's warranty policy?

We offer a 10-year Limited Global Warranty on all luggage collections released to the global market. A 5-year Limited Global Warranty on our Eblo collection backpack. A 2-year Limited Global Warranty on our Urbo 2 collection. And a 1-year Limited Global Warranty on all accessories.

To learn more about our warranty policy, visit our warranty page

How do I file a warranty claim?

If you’ve registered your luggage or bag, all you need to file a warranty claim is your Unique Serial ID and a photo of the damage. Then, just submit it on our contact page.

If you haven’t registered your product or your product is not equipped with Unique Serial ID, you’ll need to provide a copy of your receipt, invoice, or digital order confirmation to claim your warranty.

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