Voja Medium

LOJEL currently offers free standard shipping (1-3 business days) to the 48 continental United States and Washington DC.

Your purchase comes with a 30-day return policy. Simply use the following form to contact our customer service team for a return shipping label; this will allow you to return your purchase at no additional cost.

Within the 30-day window, we provide full refunds for products returned in their original condition, unused.

Please note that shipping costs are non-refundable.

Please contact customer service immediately if your product is received damaged.

LUGGAGE / TEN-YEAR LIMITED WARRANTY

⚠️🚨 Damage During Transport ✈️🚄🚢🚌:

If your luggage sustained damages while traveling by air or train, you must contact the airline or travel provider as soon as you arrive at your destination.

Airlines are responsible for damages to your luggage, but some have a limited 24-hour claim window. Please do not leave the arrival/baggage claim area until the matter is addressed.

Taking action while you are still at the airport will give you the best chance to have your damage claim resolved.

1️⃣🥇 First Year of Ownership: Hassle-Free Coverage

Upon noticing any defects or damages within the 1st year of ownership, we ensure repair or replacement of your product if deemed unrepairable.

2️⃣👉🔟 Years 2 to 10: Comprehensive Maintenance and Repair

From the 2nd year to the 10th year of ownership, we cover manufacturing defects that surface from regular use or that existed before the sale within this 10-year period.

Our products are designed for repair. When practical, we will ship the necessary parts and self-service repair instructions. If the repair cannot be completed using the provided parts, we will refer you to the nearest authorized repair shop for service. If we cannot match your specific collection due to design enhancements, we will provide you with an alternative solution.

🔟👉⏭️ After 10 Years of Usage

While our warranty technically ends after 10 years, our commitment to our customers does not. If we have the necessary parts to address an issue with your luggage still available, we will provide them to you at a nominal cost of 10 USD.

LOJEL’s Limited Warranty is not applicable:

• If your proof of purchase is lost, defaced, illegible
• If the purchase was made through an unauthorized reseller; if the product was imported without permission (i.e. parallel imports); if the product was sold as used, reconditioned, returned, or refurbished.
• If any unauthorized modifications or repairs have been made.
• Incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses

The above is a summary of our warranty coverage. We encourage you to review our warranty in detail here

Wipe shell with mild soap and a damp cloth. For tough stains, use alcohol or acetone gently.

Vacuum the interior with a small attachment.

Add a cedar ball and moisture absorber between trips for freshness.

Voja’s interior uses solution-dyed polyester—a process that colors the yarn during creation, not after. This reduces water use and waste while enhancing durability and colorfastness. A better choice for your luggage and the planet.

Does the Voja Medium exceed airline check-in size limits?
Medium-size Voja is compliant with the majority of commercial airlines’ check-in size limits. While easy to carry and modestly sized for shorter trips, it is too large for carry-on and need to be checked. Most airlines have size restrictions for carry-on bags that are smaller than medium suitcases.

However, our range of travel bags includes carry-on options that complement your medium luggage perfectly. For international travel or flights with stricter size limits, always check your airline’s specific requirements before departure.

How do I choose a checked hard shell luggage?
Look for strong materials, secure locks, and smart design. Voja’s polypropylene shell, three-point latch, and organized interior make it a reliable checked hard shell luggage option.

The right hard shell checked luggage should feel like an extension of your travel routine, not a burden.

Is the Voja durable and sturdy enough for my gear?
Yes, our Voja Medium suitcase features a polypropylene shell that is impact and scratch resistant, giving you greater peace of mind for protecting your essentials.

How is Voja’s locking design more secure?
The latch-locking design of our Voja collection are often more difficult to tamper with than zippers. Latches require more effort to breach, making them a better deterrent against thieves. Latches also tend to be more robust and can withstand more force compared to zippers, which can break or become misaligned. This durability ensures the suitcase remains securely closed during travel.

What is the best way to organize my belongings inside the suitcase ?
With the Voja Medium’s dual compartments, placing larger, more heavy items in the lower compartment behind the zipped divider while keeping folded clothing and lighter items in the upper compartment will keep your items sorted for easier access and more comfortable opening and closing of your Voja. Take your sorting a step further by using our Ordo Packing Kits to keep your items perfectly organized for travel or compress larger items like coats and towels for packing.