- What are the benefits of registering my product?
Customers who register their LOJEL unlock the full potential of their LOJEL experience. Those who register enjoy paper-free ownership, priority support, quick access to our global service network, authenticity verification, and exclusive access to premium content.
- How do I register my product?
Registering your LOJEL is simple and easy. Plus, it allows you to take full advantage of all the benefits LOJEL has to offer. Just go to myLOJEL and include your Unique Serial ID, name & contact information, and a photo of your receipt, invoice, or digital order confirmation and we’ll review it and send you a confirmation email once it’s verified.
If you don’t have a Unique Serial ID, go here.
- Do I have to register my product?
Nope, you do not need to register your LOJEL in order for your warranty to be valid. However, this means that you’ll need your receipt should you ever need to file a warranty claim later on. Plus, you’ll miss out on the other benefits of registration. So we strongly recommend you register.
Learn more about the benefits at myLOJEL.
- I didn't receive a confirmation email for my registration, what should I do?
This could be because you uploaded a photo of something other than your receipt, invoice, or digital order confirmation; your registration wasn’t successfully submitted; the email provided with the registration was incorrect; or because we have not reviewed and verified the registration.
You can try and resubmit your registration, but if it says it the Unique Serial ID has already been submitted and you still want to check the status, contact us here.
- My product doesn't have a Unique Serial ID, how do I register?
No worries! If you purchased a globally released collection, you’re still covered by our warranty. The only difference would be how you would file a warranty claim. To learn more about your warranty without a Unique Serial ID, visit this page.