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What is LOJEL's warranty policy?

We offer a 10-year Limited Global Warranty on all luggage collections released to the global market. A 5-year Limited Global Warranty on our Eblo collection backpack. A 2-year Limited Global Warranty on our Urbo 2 collection. And a 1-year Limited Global Warranty on all accessories.

To learn more about our warranty policy, visit our warranty page

How do I file a warranty claim?

If you’ve registered your LOJEL luggage or Eblo backpack, all you need to file a warranty claim is your Unique Serial ID and a photo of the damage. Then, just submit it on our contact page. If you haven’t registered your Unique Serial ID, you’ll need to provide a copy of your receipt, invoice, or digital order confirmation to claim your warranty.

Please note that all LOJEL luggage made before April 2018 does not have a Unique Serial ID. For more information on filing a claim without a Unique Serial ID, visit our pre-USID page.

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