WARRANTY

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What is LOJEL's warranty policy?

We offer a 10-year Limited Global Warranty on all luggage collections released to the global market, a 2-year warranty on all bags and backpacks released to the global market, and a 1-year warranty on all accessories released to the global market. The only exceptions for the accessories warranties are our Copper Mask (2 Pack), which due to sanitary reasons is not covered under the accessories warranty, and our Global Travel Adapter, which comes with an 18-month manufacturer’s warranty via Zendure.

To learn more about our warranty policy, visit our warranty page

How do I file a warranty claim?

If you’ve registered your LOJEL luggage (all LOJEL luggages purchased on US.LOJEL.COM were registered at the point of purchase), all you need to file a warranty claim is your Unique Serial ID and a photo that clearly shows us the issue you’re experiencing. Then, just submit it on our contact page. If your LOJEL luggage was not purchased on US.LOJEL.COM and you have not registered your Unique Serial ID, you’ll need to provide a copy of your receipt, invoice, or digital order confirmation to claim your warranty.

Please note that all LOJEL luggage made before April 2018 does not have a Unique Serial ID. For more information on filing a claim without a Unique Serial ID, visit our pre-USID page.

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