Cubo Small

LOJEL currently offers free standard shipping (1-3 business days) to the 48 continental United States and Washington DC.

Your purchase comes with a 30-day return policy. Simply use the following form to contact our customer service team for a return shipping label; this will allow you to return your purchase at no additional cost.

Within the 30-day window, we provide full refunds for products returned in their original condition, unused.

Please note that shipping costs are non-refundable.

Please contact customer service immediately if your product is received damaged.

LUGGAGE / TEN-YEAR LIMITED WARRANTY

⚠️🚨 Damage During Transport ✈️🚄🚢🚌:

If your luggage sustained damages while traveling by air or train, you must contact the airline or travel provider as soon as you arrive at your destination.

Airlines are responsible for damages to your luggage, but some have a limited 24-hour claim window. Please do not leave the arrival/baggage claim area until the matter is addressed.

Taking action while you are still at the airport will give you the best chance to have your damage claim resolved.

1️⃣🥇 First Year of Ownership: Hassle-Free Coverage

Upon noticing any defects or damages within the 1st year of ownership, we ensure repair or replacement of your product if deemed unrepairable.

2️⃣👉🔟 Years 2 to 10: Comprehensive Maintenance and Repair

From the 2nd year to the 10th year of ownership, we cover manufacturing defects that surface from regular use or that existed before the sale within this 10-year period.

Our products are designed for repair. When practical, we will ship the necessary parts and self-service repair instructions. If the repair cannot be completed using the provided parts, we will refer you to the nearest authorized repair shop for service. If we cannot match your specific collection due to design enhancements, we will provide you with an alternative solution.

🔟👉⏭️ After 10 Years of Usage

While our warranty technically ends after 10 years, our commitment to our customers does not. If we have the necessary parts to address an issue with your luggage still available, we will provide them to you at a nominal cost of 10 USD.

LOJEL’s Limited Warranty is not applicable:

• If your proof of purchase is lost, defaced, illegible
• If the purchase was made through an unauthorized reseller; if the product was imported without permission (i.e. parallel imports); if the product was sold as used, reconditioned, returned, or refurbished.
• If any unauthorized modifications or repairs have been made.
• Incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, or similar expenses

The above is a summary of our warranty coverage. We encourage you to review our warranty in detail here

Exterior
Using a damp washcloth, wipe the surface of your luggage using a mixture of mild soap and water.
For spot cleaning, use rubbing alcohol or acetone with a cotton pad to gently remove persistent stains and residue.

Interior
For interior cleaning, use a handheld or hose-attachment vacuum cleaner.
For machine or hand washing, unzip the removable interior lining. Use only non-chlorine bleach, tumble dry on low heat, and do not dry-clean or iron. Zip back the lining once it completely dries.

Storage
Place a cedar-scented ball and a moisture absorber into the luggage to maintain freshness between trips.

We designed Cubo to fit our sustainability goals, using 50% recycled polycarbonate in the shell construction. This is the maximum amount of GRS-certified, pre-consumer industrial waste that we can use while maintaining the premium quality and integrity of the luggage. We are working on increasing this composition alongside other improvements for Cubo as well as implementing more recycled pre-consumer material in our designs.

Additionally, Cubo’s removable and washable interior lining consists of “solution-dyed” mélange polyester, which uses roughly 80% less water than traditional dying fabrics and is also made of 50% recycled material.

How do you classify a “carry-on”?
A carry-on is also referred to as a small suitcase on wheels, rolling luggage, or wheeled cabin bag. Our compact suitcases, such as our Cubo Small or Voja Small, exemplify this category by offering a compact and mobile solution for travellers seeking convenience and versatility in their journeys.

Is a 21-inch suitcase too small?
Our Cubo Small measures 20.9 inches to strike the perfect balance between capacity and maneuverability. This size is ideal for short getaways or as a carry-on for most airlines. For an even lighter solution, check out our Cubo Small Lite.

What are the size regulations for suitcases on planes?
Most airlines permit carry-on luggage up to 22 x 14 x 9 inches. Our Cubo Small suitcase on wheels is specifically designed to meet these standard requirements and allows you to maximize your packing space while complying with airline regulations. This means you can travel with confidence and know your luggage will fit in overhead compartments above you.

What are the benefits of using a TSA 008 lock?
The TSA 008 is an enhanced locking mechanism that ensures TSA agents must securely relock your luggage after inspection, providing greater reliability and peace of mind. It is also more resistant to tampering, reducing the risk of accidental unlocking or lock failure. This makes TSA 008 one of the more dependable TSA-approved lock type currently available.

What should I consider when choosing a small suitcase with wheels?
When choosing a small travel suitcase with wheels, consider factors like durability, weight, and internal organization features. The Cubo Small excels in these areas by offering a robust polycarbonate shell, smooth-rolling wheels, and clever compartments to keep your belongings organized throughout your journey. For added protection, consider shielding your bag with our Cubo luggage covers.

How does LOJEL design its products?
As travellers, we design each of our products to solve unique problems we’ve experienced on the road. As designers, we’re always seeking simpler, more intelligent solutions. This results in intentional, well crafted and optimized essentials that help you get more out of your journeys.

We design our luggage, bags, and accessories in-house—so we know exactly what components and materials go into each product. We use only the highest-grade materials, optimized for toughness and durability and double-down with real-life stress testing to ensure our products are ready for even the most rugged adventures.